Good leaders know that conflict doesn't need to be destructive, and as long as it is leveraged and handled with compassion, it can be integral in growth and improved efficiency.
Good leaders practice compassionate accountability by balancing care, kindness, and concerns with goals, aspirations and standards without telling people what to do.
Here are a few key compassion skills that will help YOU negotiate difficult conversations:
Be Open - Empathize and understand motives, emotions and responses! Take time to listen and then validate their feelings.
Be Resourceful - Avoid sharing your ideas first. Listen and find a way to validate their feelings while keeping them pointed towards a positive outcome.
Be Persistent - Be clear about, and remain consistent in, your expectations. Hold yourself and others accountable and acknowledge when you make mistakes.
Realize - Conflict is always emotional, so you, as a leader, must create a safe environment where employees are comfortable sharing their emotional motives so that you can develop strategies for a healthy resolution.
If you would like assistance in ensuring your organization is effectively addressing the challenges related to having and managing employees, contact Windsor HR Services at 800-297-4962 or at www.windsorhr.com